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We respond quickly to repair the broken water main.  We notify customers if their service will be interrupted during repairs. Water main breaks beneath roadways require a temporary asphalt patch. A contractor will complete permanent paving, typically within 6 to 8 weeks. 

Soil characteristics, age and condition of a pipe, and changes in water and ground temperatures can all contribute to water main breaks. Typically, these occur during the winter months. Occasionally, pipes can break if they are accidentally struck by heavy equipment.

A convenience fee of $2.75 is applied when you use a credit or debit card to make your payment. This processing fee is charged and collected by Invoice Cloud, our payment vendor. 

Yes! You may use one payment method for part of the transaction and another payment method for other parts of the transaction. 

Our payment vendor, Invoice Cloud, keeps your information safe by storing it using Payment Card Industry (PCI) compliant systems. Your information is not shared with any other parties. In addition, account information displayed in the Invoice Cloud portal is shortened to protect confidential data. 

You can view up to 24 months of your payment history and account transactions online. 

Recurring payments are scheduled by you on a specified date. You can: 

• Pay a fixed payment amount on a selected day.  
• Pay a fixed payment amount on the invoice due date. 
• Pay in full on the selected day. 
• Pay in full on the invoice due date.  

We offer many options for paying your bills. You can pay by debit or credit card (Visa, MasterCard, American Express, or Discover). You can also issue an electronic check from your checking or savings account. 

No, you will need to provide a valid email address to complete the online payment process so that the system can send your payment confirmation. 

Registration is not required for a one-time payment option. Just enter your payment information each time you pay your bill. By registering, you can access your payment history, receive notifications and avoid entering your information each time.