Property owners must authorize their tenant or agent/manager to establish service. A completed Owner Authorization Form must be submitted to Prince William Water by the owner within 15 calendar days from the date a tenant or agent/manager establishes an account with Prince William Water to ensure continuation of the tenant's or managing agent's service. Prince William Water will send the owner a confirmation letter once service is initiated.

Tenants must pay an Advance Payment (deposit) in accordance with the current fee schedule that will be included on the first bill. The Advance Payment will be held until the tenant's account is closed and applied to the final bill. The Advance Payment can be waived by the owner if the tenant receives rental assistance from local, state or federal agencies.

For questions, please contact Customer Service at (703) 335-7950 during normal business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. or by email at