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How can I donate to the Temporary Assistance Program (TAP)?
Both Prince William Water customers and non-customers may donate to TAP:
- One-time donation: Customers and non-customers may make a one-time TAP donation by filling out the One-Time TAP Donation Form (Open in new window). Customers may add the one-time donation to their monthly bill by providing their account number on the form, while non-customers will need to send a check to Prince William Water.
- Recurring monthly donation: Prince William Water customers may make recurring monthly donations. You may "round up" your monthly bill to the nearest dollar or add a recurring donation of $5, $10, $15, or $20 to your monthly bill. An account number is required for recurring monthly donations. Please fill out the Recurring TAP Donation Form (Open in new window) to make a recurring donation.
You may also donate by contacting our Customer Service Department by calling (703) 335-7950 or emailing CustomerService@pwwater.org (Open in new window).
Contributions in any amount are appreciated and will provide critical support to TAP. Prince William Water absorbs all administrative costs of the program, so donors can be assured that 100% of their contributions are going towards helping their neighbors in need.
All donations made to TAP are tax-deductible, in accordance with Internal Revenue Service regulations. Donors should consult a tax advisor with questions regarding their allowable deductions. Customers who elect to make recurring contributions to TAP can track their year-to-date donation amounts on their monthly bills and may opt out of the program at any time.
How can I tell if your website is secured?
Our electronic bill pay vendor uses Industry Standard Security Protocols to protect your information. You will also see a security icon in your web browser. You can click on the lock icon in the browser and select "View Certificate" or "Certificate Information" to see the security certificate.
Can I give a payment for my water bill to the meter reader or meter representative when he or she visits my home?
No, technicians are not equipped to accept payment. For a full list of payment options, visit our 'Payment Options' page.
How can I Sign up for Automatic Recurring or Scheduled Payments?
To make recurring or scheduled payments, you will need to register your account online. Scheduled payments issued by electronic check are free. A $2.75 convenience fee is applied to credit or debit card payments.
Where can I go to pay my bill?
There are multiple options for payment locations. Visit our 'Payment Options' page to find out more.
How can I pay my bill?
There are multiple options for making a bill payment. Visit our 'Payment Options' page to find out more.
Can I make a partial payment on my bill?
Yes, Prince William Water accepts partial payments. Payments are applied to the oldest charges first. To avoid collection or possible service disruption, please ensure that your bill is paid in full within 30 days.
I can’t pay my bill by the due date. Can I get an extension?
Contact Customer Service at (703) 335-7950 Monday-Friday from 8 a.m.-5 p.m., or email customerservice@pwwater.org, to discuss an extension. Please allow two (2) business days for email inquiries.
How much time do I have to pay my bill after I receive it?
Bills are due within 24 days of the bill date. Late payments are assessed a 10% charge.