Emergency Dispatch
Please call our Emergency Dispatch to report problems such as water main breaks and service outages.
Pay Bill
How can I tell if your website is secured?
Our electronic bill pay vendor uses Industry Standard Security Protocols to protect your information. You will also see a security icon in your web browser. You can click on the lock icon in the browser and select "View Certificate" or "Certificate Information" to see the security certificate.
Can I give a payment for my water bill to the meter reader or meter representative when he or she visits my home?
No, technicians are not equipped to accept payment. For a full list of payment options, visit our 'Payment Options' page.
How can I Sign up for Automatic Recurring or Scheduled Payments?
To make recurring or scheduled payments, you will need to register your account online. Scheduled payments issued by electronic check are free. A $2.75 convenience fee is applied to credit or debit card payments.
Where can I go to pay my bill?
There are multiple options for payment locations. Visit our 'Payment Options' page to find out more.
How can I pay my bill?
There are multiple options for making a bill payment. Visit our 'Payment Options' page to find out more.
Can I make a partial payment on my bill?
Yes, Prince William Water accepts partial payments. Payments are applied to the oldest charges first. To avoid collection or possible service disruption, please ensure that your bill is paid in full within 30 days.
I can’t pay my bill by the due date. Can I get an extension?
Contact Customer Service at (703) 335-7950 Monday through Friday from 8 a.m. to 5 p.m., or customerservice@pwwater.org, to discuss an extension. Please allow 2 business days for email inquiries.
How much time do I have to pay my bill after I receive it?
Bills are due within 24 days of the bill date. Late payments are assessed a 10% charge.