Emergency Dispatch
Please call our Emergency Dispatch to report problems such as water main breaks and service outages.
Meter
How do I report a missing, broken or loose manhole cover or meter lid?
To report an issue with a manhole, including tampering, please call (703) 335-7950, Monday through Friday, 8 a.m. to 5 p.m.
To report an issue outside normal business hours, please call Emergency Dispatch at (703) 335-7990.
Thanks for your help in maintaining our infrastructure!
Can my meter be checked for leaks?
Yes, Prince William Water staff can visit your property to check your meter for leaks.
If you think your meter has a leak, contact Customer Service at (703) 335-7950, Monday through Friday, 8 a.m. to 5 p.m. to schedule a visit.
My water has been turned off at the meter. Can I turn it back on myself?
Please do not turn a meter back on. Meters are Prince William Water property, and tampering with them is prohibited.
When the water is turned on, a Prince William Water technician must get an accurate meter reading to establish the baseline for future billing.
Can I give a payment for my water bill to the meter reader or meter representative when he or she visits my home?
No, technicians are not equipped to accept payment. For a full list of payment options, visit our 'Payment Options' page.
How often are meters read and billed?
Meters are read and billed every month, and bills are due within 24 days of the bill date.