Leak

How do I detect a leak?

If your monthly bill has a noticeable increase in consumption for which you can’t account for, you should:

  • Check your premises for leaks. Remember that you as the customer are responsible for all water passing through the water meter, so repairing leaks on your side of the meter will save you from paying for water you may not be using. A common internal leak that can lead to a higher-than normal bill is a leaking toilet.  To detect if a toilet is leaking, you can add a few drops of food coloring or dye tablets to the tank behind the commode. Let it sit for 3 hours. If you see colored water in the commode or the water in the tank is now clear, this is an indication that you have a toilet leak.  
  • Check all faucets, showers, outdoor spigots, and irrigation heads for possible leaks.  
  • If you are unable to locate the cause of increased water usage, please call one of our Customer Service Representatives who will arrange for a service technician to visit your property and assist you in identifying potential causes. You can call Monday-Friday, 8 a.m.-5 p.m. at (703) 335-7950. 

Can my meter be checked for leaks?

Yes, Prince William Water staff can visit your property to check your meter for leaks. 

If you think your meter has a leak, contact Customer Service at (703) 335-7950, Monday through Friday, 8 a.m. to 5 p.m. to schedule a visit.

What should I do if I feel my bill is higher than normal?

  1. Check your premises for leaks or running toilets.  
  2. If you can't find the cause of increased water usage, call Customer Service at (703) 335-7950. Our representatives can arrange for a technician to visit your property and help identify potential causes.