Bill
What is considered an affordable bill?
Affordability is measured using Environmental Protection Agency (EPA) guidelines, with Prince William Water’s bills being among the lowest in the region and well under affordability thresholds set by EPA standards.
How do Prince William Water rates compare with other jurisdictions?
*Rates based on 5,000 gallons per month for a single-family residential home, as of January 2024.
Local Jurisdiction | Estimated Water and Sewer Bill* |
Fauquier County | $ 145.16 |
City of Manassas Park | $ 100.93 |
Stafford County | $ 88.68 |
City of Manassas | $ 86.32 |
Virginia Average (Draper Aden Survey) | $ 86.18 |
Fairfax County | $ 80.47 |
Falls Church | $ 77.63 |
Prince William Water | $ 74.35 |
Loudoun County | $ 70.25 |
What is the typical residential bill?
A typical residential monthly water and sewer bill using 5,000 gallons is $74.35.
Why is a trash fee added to my bill?
Residents in the Yorkshire Service Area receive trash collection from Prince William Water through a contractor and pay a Refuse Collection Charge to cover the cost of service.
Can I make a partial payment on my bill?
Yes, Prince William Water accepts partial payments. Payments are applied to the oldest charges first. To avoid collection or possible service disruption, please ensure that your bill is paid in full within 30 days.
Does Prince William Water have budget billing?
No, we currently do not offer budget billing.
What do I do if I did not receive a bill?
If you didn't receive a bill, please do one of the following:
- Call Customer Service at (703) 335-7950, Monday through Friday, 8 a.m. to 5 p.m.
- Email your request to CustomerService@pwwater.org.
Why has my bill been estimated?
Inclement weather or other situations can make it difficult to read a meter. In these cases, we will estimate your bill based on previous consumption history. When the next meter reading occurs, you may receive a higher or lower bill to balance total consumption during the two billing cycles.
What services do residential customers pay for on a monthly bill from Prince William Water?
Monthly bills include fixed service charges based on your meter size and consumption charges based on your monthly usage. Bills also include trash service for customers in the Yorkshire area who receive trash services through an independent contractor.
What should I do if I feel my bill is higher than normal?
- Check your premises for leaks or running toilets.
- If you can't find the cause of increased water usage, call Customer Service at (703) 335-7950. Our representatives can arrange for a technician to visit your property and help identify potential causes.
If I have a leak on my side of the meter, can I get my bill adjusted?
You may be eligible for a courtesy adjustment on your account. Information on leaks and leak adjustments is available in the Customer Handbook.