Bill

Affordability is measured using Environmental Protection Agency (EPA) guidelines, with Prince William Water’s bills being among the lowest in the region and well under affordability thresholds set by EPA standards.

*Rates based on 5,000 gallons per month for a single-family residential home, as of January 2024. 

A typical residential monthly water and sewer bill using 5,000 gallons is $74.35. 

Residents in the Yorkshire Service Area receive trash collection from Prince William Water through a contractor and pay a Refuse Collection Charge to cover the cost of service.

Yes, Prince William Water accepts partial payments. Payments are applied to the oldest charges first. To avoid collection or possible service disruption, please ensure that your bill is paid in full within 30 days.

No, we currently do not offer budget billing.

If you didn't receive a bill, please do one of the following: 

1. Call Customer Service at (703) 335-7950, Monday through Friday, 8 a.m. to 5 p.m. 
2. Email your request to CustomerService@pwwater.org. 

Inclement weather or other situations can make it difficult to read a meter. In these cases, we will estimate your bill based on previous consumption history. When the next meter reading occurs, you may receive a higher or lower bill to balance total consumption during the two billing cycles.

Monthly bills include fixed service charges based on your meter size and consumption charges based on your monthly usage. Bills also include trash service for customers in the Yorkshire area who receive trash services through an independent contractor. 

1. Check your premises for leaks or running toilets.  
2. If you can't find the cause of increased water usage, call Customer Service at (703) 335-7950. Our representatives can arrange for a technician to visit your property and help identify potential causes.

You may be eligible for a courtesy adjustment on your account. Information on leaks and leak adjustments is available in the Customer Handbook.