Emergency Dispatch
Please call our Emergency Dispatch to report problems such as water main breaks and service outages.
Financial Assistance
Payment Arrangements
Customers who have overdue water and sewer bills are subject to late fees and disconnections. If you have an overdue balance, contact Prince William Water immediately to make payment arrangements or request a payment extension.
You can contact us in one of the following ways:
- Call our Customer Service Department at (703) 335-7950, Monday through Friday between 8 a.m. and 5 p.m.
- Visit our business office at 4 County Complex Court in Woodbridge, Monday through Friday 8 a.m. to 5 p.m.
- Email customerservice@pwwater.org
Temporary Assistance Program (TAP)
Contribute Compassion to Your Community
The Temporary Assistance Program (TAP) helps fellow Prince William Water customers in need of emergency financial assistance with their water bills. TAP funds are directed to two local Prince William County charitable organizations to distribute to customers needing emergency assistance with paying their Prince William Water bills; SERVE, a unit of Northern Virginia Family Service(NVFS), and Action in Community through Service (ACTS) of Prince William.
Additional TAP Information
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Donating to TAP
Contributions in any amount are appreciated and will provide critical support to TAP. Prince William Water absorbs all administrative costs of the program, so donors can be assured that 100% of their contributions are going towards helping their neighbors in need.
Participating customers and non-customers may select one of three ways to help:
- "Round-Up" Donations: Customers may authorize Prince William Water to “round up” their monthly bill to the next even dollar. For example, if the monthly bill is $49.54, it is rounded up to $50.00 and the additional .46 cents is contributed to TAP. Total contributions made via this method will average approximately $6 per year.
- Fixed Monthly Donations: Customers may authorize Prince William Water to add a recurring monthly donation of $5, $10, $15 or $20 to their monthly bill. Total contributions made via this method would be $60, $120, $180 or $240 per year depending on the recurring monthly donation amount.
- One-Time Donations: Customers and non-customers are welcome to make a one-time donation to TAP at any time.
All donations made to TAP are tax-deductible, in accordance with Internal Revenue Service regulations. Donors should consult a tax advisor with questions regarding their allowable deductions. Customers who elect to make reoccurring contributions to TAP can track their year-to-date donation amounts on their monthly bills and may opt out of the program at any time.
Customers can contribute to TAP by:
- Donating online through our customer engagement portal
- Contacting our Customer Service Department by calling (703) 335-7950 or emailing CustomerService@pwwater.org.
- Printing, completing and mailing One-Time Donation Form to:
Prince William Water
Attn: TAP Administrator
P.O. Box 2266
Woodbridge, VA 22195-2266 -
Prince William Water customers seeking assistance from ACTS and SERVE in order to pay their water and sewer bills must meet the following minimum criteria:
- The applicant must be a residential customer with a documented past due balance.
- The applicant must be Prince William Water account holder.
- The applicant must meet any additional criteria required by ACTS or SERVE policies.
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- The maximum assistance that can be provided for any one account at any given time is $200.
- TAP funds may not be used towards peak charges, penalties, late fees, or other charges.
- TAP funds may only be used to pay towards a specific Prince William Water account not more than three (3) times each calendar year. TAP funds may be used not sooner than four (4) months since a prior TAP assistance payment. TAP assistance payments are made directly to Prince William Water on the behalf of the customer by ACTS or SERVE.
- Any TAP funds used to pay an advanced payment will be held on the customer account by Prince William Water, and will be applied to the final bill on the account. At that time, any refund of the advanced payment will be paid to the account holder. Prince William Water customers seeking assistance must apply directly to ACTS or SERVE.
ACTS
P.O. Box 74
Dumfries, VA 22026
(703) 221-3186
www.actspwc.orgACTS provides service to PWC residents located in the eastern portion of the county who live in the following zip codes only: Dumfries (22025, 22026), Triangle (22172), Quantico (22134), Woodbridge (22191, 22192, 22193) and Occoquan (22125).
SERVE
10056 Dean Drive
Manassas, VA 20110
(571) 748-2624
www.nvfs.orgSERVE is a unit of Northern Virginia Family Service (NVFS), a private, nonprofit community service organization dedicated to helping individuals and families find new paths to self-reliance and brighter futures.
Helping Hands
Give a Gift Credit Through the Helping Hand Program
Have a friend or relative who needs help making ends meet? You can assist them by making a payment on their Prince William Water customer account.
Additional Resources
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Prince William County residents, businesses and non-profit organizations may be eligible for utility assistance through a variety of resources, including but not limited to the following:
- 2-1-1 VIRGINIA – 2-1-1 provides information and referral for services that meet basic needs, including utility assistance, food banks, shelters, rest assistance and more. Visit www.211virginia.org or dial 211.
- Prince William County Department of Social Services – This County government agency provides access to a variety of public assistance services and resources. Click here for information.
- ACTS – This non-profit organization delivers a range of services to Prince William County residents experiencing crisis. Learn more here.
- SERVE/NVFS – SERVE provides services to Prince William Area residents in need, including housing and utility assistance. Click here.
- Salvation Army – The Salvation Army of the National Capital Area, including the Prince William Chapter, offers utility assistance and other assistance services. Click here or call 703-580-8991.
- Prince William Area Disaster Fund coordinates grants provided through the Coronavirus Aid, Relief and Economic Security Act. Visit www.alliancegpw.org/disasterfund.
- Faith-Based Organizations – Please contact Prince William Water’s Customer Service Department at (703) 335-7950 for information.