Financial Assistance
Prince William County Government has resources available for County residents impacted by federal workforce actions. Use the link below to visit the Prince William County website.
How can I get help paying my water bill?
If you need assistance paying your water bill, we have several programs available. Our payment arrangements and Temporary Assistance Program (TAP) can provide help with water and sewer bill payments for Prince William Water customers. In addition, there are several organizations in Prince William County that can provide utility bill assistance.
Payment Arrangements
Customers who have overdue water and sewer bills are subject to late fees and may experience an interruption in service. If you have an overdue balance, contact Prince William Water so we can assist with payment arrangements or extensions.
You can contact us in one of the following ways:
- Call our Customer Service Department at (703) 335-7950, Monday-Friday between 8 a.m.-5 p.m.
- Visit our business office at 4 County Complex Court in Woodbridge, Monday-Friday, 8 a.m.-5 p.m.
- Email customerservice@pwwater.org
Temporary Assistance Program (TAP)
TAP helps fellow Prince William Water customers in need of emergency financial assistance with their water bills. TAP funds are directed to two local Prince William County charitable organizations to distribute to customers needing emergency assistance with paying their Prince William Water bills; SERVE, a unit of Northern Virginia Family Service (NVFS), and Action in Community through Service (ACTS) of Prince William.
For information about the program, including how to donate or receive funds, please visit the TAP webpage.
Helping Hand
Give a Gift Credit Through the Helping Hand Program
Have a friend or relative who needs help making ends meet? You can assist them by making a payment on their Prince William Water customer account.
Additional Resources
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Prince William County residents, businesses and non-profit organizations may be eligible for utility assistance through a variety of resources, including but not limited to the following:
- 2-1-1 VIRGINIA – 2-1-1 provides information and referral for services that meet basic needs, including utility assistance, food banks, shelters, rest assistance and more. Visit www.211virginia.org or dial 211.
- Prince William County Department of Social Services – This County government agency provides access to a variety of public assistance services and resources. Visit Prince William County Social Services for information.
- ACTS – This non-profit organization delivers a range of services to Prince William County residents experiencing crisis. Visit the ACTS website.
- SERVE/NVFS – SERVE provides services to Prince William Area residents in need, including housing and utility assistance.
- Salvation Army – The Salvation Army of the National Capital Area, including the Prince William Chapter, offers utility assistance and other assistance services. Visit their website or call (703) 580-8991.
- Prince William Area Disaster Fund serves as the combined disaster relief and recovery fund for the Greater Prince William area. Visit the Disaster Fund website.
- Faith-Based Organizations – Please contact Prince William Water’s Customer Service Department at (703) 335-7950 for information.