Emergency Dispatch
Please call our Emergency Dispatch to report problems such as water main breaks and service outages.
Sustainability
Your Water. Your Environment. Our Mission.
Public health and safety are paramount in our business. Water is the only utility service that is ingested and absorbed by our bodies. Whether used for cooking and bathing, or complex commercial processes, our water is treated to the highest standards in the United States. Returning that water to the environment is just as important to protect our precious resources for future generations. This responsibility drives us to hold ourselves to a higher level of performance and accountability than is required by regulations.
We protect public health and the environment by providing essential water and sewer services to the community. Behind every convenient turn of the spigot or flush of a toilet is a complicated lifecycle to clean water that requires massive infrastructure and high standards around safety, quality, and environmental protection. The journey of our water begins in our region’s waterways, where it is collected, treated, and delivered to local homes and businesses to meet essential needs like cooking and showering or serving patients, school students and restaurant patrons. Wastewater is then collected, taken through rigorous treatment processes, and returned to our local waterways in the Chesapeake Bay watershed.
In our region, we protect the Chesapeake Bay and the Occoquan Watershed. These sensitive ecosystems impact the air we breathe, the water we drink, and the food we eat. The water we deliver and the resulting wastewater that we treat and return to the environment is part of a delicate and complex ecosystem. A distinguishing competitive position has been Prince William Water’s ability to invest in costly infrastructure and treatment processes while providing high quality service at an affordable rate, which reflects long-term strategic planning and sound financial practices.
As national leaders, Prince William Water takes an active role in various professional, industry, and community groups at the local, regional, state, and federal levels. Locally, we have joined forces with other area utilities to form a Municipal Utilities Focus Group as a sub-committee of the Sustainable Utilities Committee through Virginia Water Environment Association – Virginia – American Water Works Association (VWEA-VAAWWA).
Additionally, Prince William Water has been recognized by the Virginia Department of Environmental Quality as a Virginia Environmental Excellence Program Partner (VEEP), as well as being recognized by the National Association of Clean Water Agencies (NACWA) for the National Environmental Achievement Awards in various categories for our innovative environmental initiatives and community stewardship.
Sustainability is at our core, guiding all that we do.
