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Terms of Use and Privacy Policy
Terms of Use and Privacy Policy
Privacy Disclaimer
Prince William Water Internet Privacy Statement
Last Updated: June 2024
The safety of your personal information is of utmost importance to Prince William Water. This Privacy Statement describes the types of personal information we may collect, how we may use the information, with whom we may share it, and the choices available to you regarding our use of the information. We also describe measures we may take to protect the security of the information, your role in safeguarding your information, and how you can contact us about our privacy practices.
This Privacy Statement applies to personal information we collect on all the Prince William Water websites such as princewilliamwater.org and account.princewilliamwater.org, Prince William Water social media pages, and on the Prince William Water application on Apple and Android devices.
It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or through our website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Additional Information
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We collect personal information about you when you visit our websites and applications. The types of personal information we may collect include:
- Contact information, such as name, telephone number, postal and email address;
- Account information, such as login information, account preferences, and other account details;
- Payment information, including name, billing address, and payment card details;
- Standard communication protocols and data gathering information;
- Information you share when you interact with us online, including through the online automated chat feature on the website and social media, which may maintain transcripts of chat communications; or
- Other information you choose to provide, such as through our “Report a Problem” form.
When you use our websites and applications, we may collect certain information by automated means, such as cookies, pixel tags, server or device logs, and other technologies. A “cookie” is a text file that websites send to a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “pixel tag” (also known as a web beacon), a type of technology often used in combination with cookies, is placed on a website to track certain activity, such as views of a website. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with the websites and applications; (3) tailor the websites and applications around your preferences; (4) measure the usability of the websites and applications and the effectiveness of our communications; (5) authenticate your identity, protect against fraud and provide our services; and (6) otherwise manage and enhance our services, and help ensure they are working properly.
Prince William Water and our service providers may use these automated technologies on the websites and applications to collect information about your device, browsing actions, and usage patterns. We collect information about your device and web browser in this manner such as your device IP address, general location information, unique device identifiers, device type and model, device characteristics and settings, browser settings and characteristics, operating system type and version, language and country preferences, battery and signal strength, usage statistics, referring emails and web addresses, and other application details. We also may collect information about your interactions with our websites and applications, such as pages visited, links clicked, features used, dates and times of usage, session information, and other information about your use of our websites and applications.
Your browser and device may tell you how to be notified about certain types of automated collection technologies and how to restrict or disable them. Please note, however, that without these technologies, you may not be able to use all the features of the websites and applications. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.
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We may use the personal information we collect to:
- Provide our services and manage your accounts;
- Communicate with you, respond to inquiries, and offer customer support;
- Personalize your experience with our services;
- Send surveys to get your feedback and help improve our services;
- Refer you to other services that you may be eligible to receive;
- Perform analytics and trend or statistical research, including compiling and aggregating information for these purposes;
- Operate, evaluate, and improve our services (including improving and analyzing our services; managing our communications; and performing accounting, auditing, and other internal functions);
- Maintain and enhance the safety and security of our services, prevent misuse, and troubleshoot technical issues;
- Provide customer support, respond to your inquiries, and resolve disputes, including through the online automated chat features on the websites and applications, which may maintain transcripts of chat communications;
- Verify your identity and protect against fraud and other criminal activity, claims, and other liabilities;
- Exercise our rights and remedies and defend against legal claims; and
- Comply with and enforce applicable legal requirements, relevant industry standards and Prince William Water’s policies and terms and conditions.
We also may use the information in other ways for which we provide specific notice at the time of collection. Under the Virginia Freedom of Information Act (FOIA), records prepared or owned by, or in our possession in the transaction of public business at the time of a FOIA request may be subject to inspection by, or disclosure to, the requesting party. To the extent permitted by FOIA, we take measures designed to remove personal information before releasing records requested under FOIA.
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We may use third-party analytics services on the websites and applications, such as Google Analytics. The providers of these analytics services use technologies such as cookies and web beacons to help us analyze your use of the websites and applications. The information collected through these means may be disclosed to or collected directly by these services. To learn more about Google Analytics, and Google Play Store, please visit Google’s Privacy and Terms Page and Google’s Opt-Out Help Page. To learn more about Apple App Store, please visit Apple’s Privacy and Terms Page and Apple Help Page.
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We may share the information we collect about you with third-party vendors and other entities to perform services on our behalf, such as technology and communications providers, payment processing and billing service providers and service providers providing customer support (including through an online automated chat feature). Your device may automatically share your personal information with social media platforms if you use those services to connect with us.
We may disclose personal information to government agencies or third parties administering programs or providing benefits, such as bill reduction programs. We may also disclose personal information (1) if we are required to do so by law or legal process, such as a court order or subpoena; (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent or as directed by your representative.
In addition, we reserve the right to transfer to relevant third parties the personal information we have about you in the event of a potential or actual transfer of all or a portion of our operations or assets, whether voluntary or involuntary (including by way of example, a merger, sale, joint venture, reorganization, divestiture, dissolution, or liquidation), statutory change, or order of a governing authority.
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If you want to update your contact information such as Mailing Address or phone number, please log in to your Prince William Water account on the mobile application or at account.princewilliamwater.org on any browser. Once logged in, click on “Requests/Updates,” select “Update Account Information,” follow the prompts, and click on “Submit” to save.
If you want to update your profile information such as Name, password, and Email address, please log in to your Prince William Water account on the mobile application or at account.princewilliamwater.org on any browser. Once logged in, click on “Profile,” it will then show you your current details that we have, make sure all information is up to date and click “Update My Profile” to save.
Please see the How to Contact Us section below for questions or issues with updating your information, this Privacy Statement, or Prince Williams Water’s privacy practices.
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We maintain administrative, technical, and physical safeguards designed to appropriately safeguard personal information against accidental, unlawful, or unauthorized access, destruction, loss, alteration, disclosure, or use. The transmission of information via the internet is not completely secure, Prince William Water cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.
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The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
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Prince William Water websites and applications are not directed to children. We do not knowingly solicit or collect personal information from children under the age of 18 on the websites and applications. If we learn that we have collected personal information from a child under the age of 18, we will promptly delete that information. If you believe that a child under the age of 18 may have provided us with personal information on the websites and applications, please contact us as specified in the How to Contact Us section of this Privacy Statement.
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For your convenience and information, the websites and applications may provide links to other online services (such as websites or social media platforms), and may include third-party features such as apps, tools, widgets, and plug-ins. These online services and third-party features operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest should be reviewed by the user. To the extent any linked online services or third-party features are not owned or controlled by Prince William Water, we are not responsible for these third parties’ information practices.
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We may update this Privacy Statement from time to time and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the Privacy Statement when it was most recently updated.
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Main Office
4 County Complex Court
Raymond Spittle Building
Woodbridge, VA 22192
(For directions to our Main Office, click here)Customer Service
The Customer Service Department is located on the first floor in the Main Office. In addition to visiting, you can reach Customer Service in the following ways:
Account/Billing Inquiries by Phone
(703) 335-7950
Representatives are available to take your calls during normal business hours, Monday through Friday, 8:00 a.m. – 5:00 p.m. Account information can be accessed 24 hours a day through our automated phone system.
Fax Inquiries
(703) 335-8949
Email Inquiries
Email requests are processed within 1 to 2 business days. For immediate assistance, please call the above phone number during normal business hours.
Receptionist
(703) 335-7900
Contact Us by Mail
PRINCE WILLIAM WATER
Customer Service Dept.
P.O. Box 2266
Woodbridge, VA 22195-2266Media Inquiries
Communications Division
communications@pwwater.orgCommunity Outreach
FOIA Request