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Customer Resources
Learn more about being a Prince William Water customer.
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Water Quality Update for Our Customers
Prince William Water quality remains unaffected by the recent Potomac River sewage spill. For more information and a link to our Water Quality FAQs, click below.
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Protect Your Pipes from Wipes!
To prevent damage to your plumbing and our sewers, always dispose of wipes in the trash, even if they are labeled "flushable."
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Customer Handbook
Check out our Customer Handbook for updated rates and fees; helpful tips for customers; and information about Your Water, Your Environment, and Our Mission!
El Manual del Cliente también está disponible en español.
Questions about your water?
If you have questions about your water supply or our services, visit our "How to" page to find common questions and helpful answers.
Prince William Water Projects
Our capital improvement projects will provide clean, safe, and refreshing water to our community for years to come, with a positive impact and customers and the environment. Updates on our progress will be shared eagerly.
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1
H.L. Mooney Advanced Water Reclamation Facility-Wide Improvements
This project will improve the facility’s operational resiliency and service levels, provide additional odor control, and allow the plant to continue meeting regulatory requirements.
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2
Route 1 Water Main Replacement Project
This project consists of the replacement of a water transmission main along Route 1 from the Garfield Booster Station (near the intersection of Route 1 and Neabsco Road) running south toward Fuller Heights Road.
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3
Occoquan River Crossing Project
This collaborative project between Fairfax Water, Prince William Water and Virginia American Water consists of designing and constructing two new 42-inch parallel water mains that will cross under the Occoquan river.
