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My water has been turned off at the meter. Can I turn it back on myself?

Please do not turn a meter back on. Meters are Prince William Water property, and tampering with them is prohibited. 

When the water is turned on, a Prince William Water technician must get an accurate meter reading to establish the baseline for future billing.

I am a tenant requesting new service. Why do I have to provide owner information and why must an Owner Authorization Form be completed by the owner?

The Virginia Code requires that property owners are notified when tenants begin water service at their property.  The Code also requires that the owner give written permission for tenants to have water service at their property, and an Owner Authorization Form meets this requirement.

How do I transfer my service?

Do one of the following 2 business days before your move:

  1. Call Customer Service at (703) 335-7950
  2. Log in to your account, click on Requests/Updates, then click on Transfer Service 
  3. Visit our business office located at 4 County Complex Court in Woodbridge, Monday through Friday 8 a.m. to 5 p.m.  

How do I get my water turned on if I’m a new customer?

  1. Call Customer Service at (703) 335-7950, Monday through Friday, 8 a.m. to 5 p.m. or visit click on Start or Stop Service  
  2. Visit our business office at 4 County Complex Court in Woodbridge, Monday through Friday, 8 a.m. to 5 p.m.

Do you require a deposit to start water service?

There is a, non-refundable Application Fee for new service requests that will appear on the first month's bill. In addition, tenants must pay an Advance Payment Deposit that is included on the first bill. All Fees are outlined in the Customer Handbook.