Account

An Authorized User previously established on the account can request a loved one’s account to be closed. If an Authorized User is not listed on the account, we require appropriate documentation that the person making the request is Authorized to act (typically a death certificate and Will or Executor-related documents). 

Please do not turn a meter back on. Meters are Prince William Water property, and tampering with them is prohibited. 

When the water is turned on, a Prince William Water technician must get an accurate meter reading to establish the baseline for future billing.

Call Miss Utility of Virginia at 811 or visit https://va811.com/ before you dig or excavate. They will dispatch Prince William Water to locate lines and connections from the water or sewer main through the water meter box.  

Lines and connections on private property are the responsibility of the property owner.  

Here are a few recommendations if your water is off: 

1. First, check to make sure your bill has been paid. 
2. Call Customer Service at (703) 335-7950, Monday through Friday, 8 a.m. to 5 p.m. 
3. Outside of business hours, call Emergency Dispatch at (703) 335-7990. 

The Virginia Code requires that property owners are notified when tenants begin water service at their property.  The Code also requires that the owner give written permission for tenants to have water service at their property, and an Owner Authorization Form meets this requirement.

Do one of the following 2 business days before your move:

1. Call Customer Service at (703) 335-7950
2. Log in to your account, click on Requests/Updates, then click on Stop Service/Move Out. 
3. Visit our business office located at 4 County Complex Court in Woodbridge, Monday through Friday 8 a.m. to 5 p.m.  

Do one of the following 2 business days before your move:

1. Call Customer Service at (703) 335-7950
2. Log in to your account, click on Requests/Updates, then click on Transfer Service 
3. Visit our business office located at 4 County Complex Court in Woodbridge, Monday through Friday 8 a.m. to 5 p.m.  

1. Call Customer Service at (703) 335-7950, Monday through Friday, 8 a.m. to 5 p.m. or visit www.pwwater.org click on Start or Stop Service  
2. Visit our business office at 4 County Complex Court in Woodbridge, Monday through Friday, 8 a.m. to 5 p.m.

While we cannot guarantee a restoration time, our goal is to have all service restorations completed the same day by 10 p.m. Certain factors like the number of restorations, timing of requests and field emergencies can affect restoration timing.

Residents in the Yorkshire Service Area receive trash collection from Prince William Water through a contractor and pay a Refuse Collection Charge to cover the cost of service.

There is no charge for a temporary disconnection. However, normal monthly service charges will continue to be billed to your account and should be paid by the due date.

All new accounts, or existing accounts transferring service to another location, are charged an Application Fee. This fee helps us recover administrative costs associated with establishing or transferring an account. The Application Fee appears on the first month's bill.

To make recurring or scheduled payments, you will need to register your account online. Scheduled payments issued by electronic check are free. A $2.75 convenience fee is applied to credit or debit card payments.  

There are multiple options for payment locations. Visit our 'Payment Options' page to find out more. 

There are multiple options for making a bill payment. Visit our 'Payment Options' page to find out more. 

Yes, Prince William Water accepts partial payments. Payments are applied to the oldest charges first. To avoid collection or possible service disruption, please ensure that your bill is paid in full within 30 days.

No, we currently do not offer budget billing.

If you didn't receive a bill, please do one of the following: 

1. Call Customer Service at (703) 335-7950, Monday through Friday, 8 a.m. to 5 p.m. 
2. Email your request to CustomerService@pwwater.org. 

Inclement weather or other situations can make it difficult to read a meter. In these cases, we will estimate your bill based on previous consumption history. When the next meter reading occurs, you may receive a higher or lower bill to balance total consumption during the two billing cycles.

Monthly bills include fixed service charges based on your meter size and consumption charges based on your monthly usage. Bills also include trash service for customers in the Yorkshire area who receive trash services through an independent contractor. 

Meters are read and billed every month, and bills are due within 24 days of the bill date. 

1. Check your premises for leaks or running toilets.  
2. If you can't find the cause of increased water usage, call Customer Service at (703) 335-7950. Our representatives can arrange for a technician to visit your property and help identify potential causes.

1. Call Customer Service at (703) 335-7950. Be sure to have your account number on hand.
2. You can login to your online account or create an online account here to view your balance. (Link to Create an Account).

There is a, non-refundable Application Fee for new service requests that will appear on the first month's bill. In addition, tenants must pay an Advance Payment Deposit that is included on the first bill. All Fees are outlined in the Customer Handbook.

You may be eligible for a courtesy adjustment on your account. Information on leaks and leak adjustments is available in the Customer Handbook.

Contact Customer Service at (703) 335-7950 Monday through Friday from 8 a.m. to 5 p.m., or customerservice@pwwater.org, to discuss an extension. Please allow 2 business days for email inquiries. 

Bills are due within 24 days of the bill date. Late payments are assessed a 10% charge.

You can view up to 24 months of your payment history and account transactions online. 

You can view your current bill by logging on to your account at www.princewilliamwater.org. You may also call Customer Service at (703) 335-7950, Monday through Friday, 8 a.m. to 5 p.m. 

Our payment vendor, Invoice Cloud, keeps your information safe by storing it using Payment Card Industry (PCI) compliant systems. Your information is not shared with any other parties. In addition, account information displayed in the Invoice Cloud portal is shortened to protect confidential data. 

• To change your account information, please log in to your account.  
• You can change any of your personal information under the "My Profile" tab. 
• You can also contact Customer Service at 703-335-7950 or CustomerService@pwwater.org 

Yes! You may use one payment method for part of the transaction and another payment method for other parts of the transaction. 

A convenience fee of $2.75 is applied when you use a credit or debit card to make your payment. This processing fee is charged and collected by Invoice Cloud, our payment vendor. 

Recurring payments are scheduled by you on a specified date. You can: 

• Pay a fixed payment amount on a selected day.  
• Pay a fixed payment amount on the invoice due date. 
• Pay in full on the selected day. 
• Pay in full on the invoice due date.  

Prince William Water is discontinuing Automatic Bank Drafting to offer more flexible payment options.  Invoice Cloud provides various recurring payment options. Payments issued by electronic check are free. A$2.75 fee is applied to credit or debit card payments.  

We offer many options for paying your bills. You can pay by debit or credit card (Visa, MasterCard, American Express, or Discover). You can also issue an electronic check from your checking or savings account. 

No, you will need to provide a valid email address to complete the online payment process so that the system can send your payment confirmation. 

1. Visit www.princewilliamwater.org, click on Account Login/Pay Bill  
2. Choose Sign Up Now  
3. Enter your information to verify your account, create username, password and security question.
4. Once you have registered, you will only need your username and password to log in. 

Registration is not required for a one-time payment option. Just enter your payment information each time you pay your bill. By registering, you can access your payment history, receive notifications and avoid entering your information each time.  

Invoice Cloud is our third-party electronic bill presentment and payment provider. Your data is not sold or released for any purpose other than to complete Prince William Water transactions. 

Invoice Cloud is a web-based, electronic invoice payment company. We have partnered with Invoice Cloud to provide convenient, online payment services. Through Invoice Cloud, you can choose to receive your bill electronically and pay online, which helps the environment and reduces clutter.