Stop Service

An Authorized User previously established on the account can request a loved one’s account to be closed. If an Authorized User is not listed on the account, we require appropriate documentation that the person making the request is Authorized to act (typically a death certificate and Will or Executor-related documents). 

Do one of the following 2 business days before your move:

1. Call Customer Service at (703) 335-7950
2. Log in to your account, click on Requests/Updates, then click on Stop Service/Move Out. 
3. Visit our business office located at 4 County Complex Court in Woodbridge, Monday through Friday 8 a.m. to 5 p.m.  

Do one of the following 2 business days before your move:

1. Call Customer Service at (703) 335-7950
2. Log in to your account, click on Requests/Updates, then click on Transfer Service 
3. Visit our business office located at 4 County Complex Court in Woodbridge, Monday through Friday 8 a.m. to 5 p.m.  

There is no charge for a temporary disconnection. However, normal monthly service charges will continue to be billed to your account and should be paid by the due date.