Emergency Dispatch
Please call our Emergency Dispatch to report problems such as water main breaks and service outages.
Contact Us
Connect With Us
Main Office
4 County Complex Court
Raymond Spittle Building
Woodbridge, VA 22192
Receptionist: (703) 335-7900
Customer Service (703) 335-7950
- By Telephone Monday through Friday 8:00 a.m. – 5:00 p.m.
- In Person Monday through Friday 8:00 a.m. – 5:00 p.m.
Emergency Dispatch
- 24 hours a day / 7 days a week
- (703) 335-7982
- (703) 335-7990
Customer Service
The Customer Service Department is located on the first floor in the Main Office. In addition to visiting, you can reach Customer Service in the following ways:
Account & Billing Inquiries by Phone
Representatives are available to take your calls during normal business hours, Monday through Friday, 8:00 a.m. – 5:00 p.m. Account information can be accessed 24 hours a day through our automated phone system.
Fax Inquiries
Email Inquiries
Email requests are processed within 1 to 2 business days. For immediate assistance, please call the above phone number during normal business hours.
Contact Us by Mail
Prince William Water
Customer Service Dept.
P.O. Box 2266
Woodbridge, VA 22195-2266
Reach Out To A Specific Department
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Utility Services, (703) 335-7930
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For media inquiries, email info@pwwater.org
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Email us at outreach@pwwater.org
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Give us a call (703) 335-7970
Payment Locations and Directions
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Main Office
4 County Complex Court
Raymond Spittle Building
Woodbridge, VA 22192 -
Wellington Road Operations Center
8410 Virginia Meadows Drive
Manassas, VA
(Drop Box is located in the parking lot)Neabsco Maintenance Facility
15801 Neabsco Road
Woodbridge, VA
(Drop Box located in the parking lot) -
Prince William Water
P.O. Box 71062
Charlotte, NC 28272-1062
Driving Directions to the Main Office
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Take exit 158B, Prince William Parkway (Route 294) towards Manassas. Continue on Prince William Parkway for 4.3 miles through the intersections at Smoketown Road and Minnieville Road passing a Sheetz gas station on the left. At the next intersection which has triple left turn lanes, turn left to stay on Prince William Parkway. Continue on Prince William Parkway for about one (1) mile and turn right at County Complex Court, then bear to the right. Our building is located on the right at 4 County Complex Court (Raymond Spittle Building) in front of the water tower.
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Take the Centreville Route 28 exit. Follow Route 28 South through Centreville and Manassas Park. Shortly after entering the City of Manassas, turn left from Route 28 (Centreville Road) onto Liberia Avenue (at Manassas Junction Shopping Center). Follow Liberia Avenue until the intersection with Prince William Parkway (at Davis Ford Crossing Shopping Center). Turn left onto Prince William Parkway. Follow Prince William Parkway approximately eight (8) miles to a left onto County Complex Court. Our building is on the right at 4 County Complex Court (Raymond Spittle Building) in front of the water tower.
Accessibility
Prince William Water strives to align with Section 508 (www.section508.gov) standards of compliance. If you find something that is not accessible, please contact webmaster@pwwater.org. All PDFs uploaded to princewilliamwater.org after July 7, 2016 are accessible. Should you need a PDF created prior to this date, simply email webmaster@pwwater.org and an accessible version will be created and sent to you.
Do you have a suggestion on how we can serve you better?
We value our customer feedback and would like to hear from you.
Paula Dozier
Customer and Field Services Manager
(703) 335-8952
pdozier@pwwater.org
