Main Office

4 County Complex Court
Raymond Spittle Building
Woodbridge, VA 22192

Receptionist: (703) 335-7900

Customer Service

  • By Telephone Monday through Friday 8:00 a.m. – 5:00 p.m.
  • In Person Monday through Friday 8:00 a.m. – 5:00 p.m.

Emergency Dispatch

Spittle Campus

Customer Service

The Customer Service Department is located on the first floor in the Main Office. In addition to visiting, you can reach Customer Service in the following ways:

Account & Billing Inquiries by Phone

(703) 335-7950

Representatives are available to take your calls during normal business hours, Monday through Friday, 8:00 a.m. – 5:00 p.m. Account information can be accessed 24 hours a day through our automated phone system.

Fax Inquiries 

(703) 335-8949

Email Inquiries

Email requests are processed within 1 to 2 business days. For immediate assistance, please call the above phone number during normal business hours.

Contact Us by Mail

Prince William Water
Customer Service Dept.
P.O. Box 2266
Woodbridge, VA 22195-2266

Reach Out To A Specific Department

Payment Locations and Directions

Driving Directions to the Main Office


Prince William Water strives to align with Section 508 ( standards of compliance. If you find something that is not accessible, please contact All PDFs uploaded to after July 7, 2016 are accessible. Should you need a PDF created prior to this date, simply email and an accessible version will be created and sent to you. 

Do you have a suggestion on how we can serve you better?

We value our customer feedback and would like to hear from you.

Paula Dozier
Customer and Field Services Manager
(703) 335-8952

Photo: a customer service representative at a window