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Find answers to common questions about billing, water quality, testing services, emergency preparedness, and more. You can search for questions by keyword to find the information you need.

I can’t pay my bill by the due date. Can I get an extension?

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Contact Customer Service at (703) 335-7950 Monday-Friday from 8 a.m.-5 p.m., or email customerservice@pwwater.org, to discuss an extension. Please allow two (2) business days for email inquiries.