Past Due Accounts

Past Due Accounts

• Accounts with past due balances greater than $50 are subject to service disconnection 25 days after the due date and receive notice of the possible disconnection date on the next monthly bill.
• The full past due balance must be paid before service restoration. Payment should also include any delinquency or after hour fees that apply. Guaranteed funds or other required payment types may be required depending on payment history.
• Payments can be made online through our customer engagement portal and through Prince William Water's automated phone system at 703-335-7950 24 hours a day / 7 days a week. Customers may also mail payments or make payments at several locations. Please visit Prince William Water's website for full details on all payment options. It is the customer’s responsibility to ensure payment has been received by Prince William Water.
• Hydrant account delinquency will be subject to permit revocation and account closure.
• During extraordinary circumstance and at the customer’s request, a payment plan may be arranged through the Customer Service Department during normal business hours (8 a.m.-5 p.m.), Monday- Friday. Payment arrangements are at the discretion of Prince William Water based on existing policies and the customer’s account history, and typically do not exceed a six month period.

Service Restoration

• Requests for service restoration will be accepted:
  • Monday through Friday 8 a.m.-8 p.m.
  • Saturday, Sunday and holidays 8 a.m.-4 p.m.
• Requests made after the designated times above will be performed the following calendar day. The cost of service restoration Monday through Friday is covered under the $35 Delinquency Fee. Requests performed on Saturdays, Sundays, or holidays are subject to an additional $90 After-Hours Fee.
• Payments processed on-line or through the automated phone system for the full past-due amount will automatically initiate a work order to restore service. If you want to avoid the $90 After-Hours Fee for restoration on a weekend or holiday, please defer making your payment until the next business day.
• Customers who make payment to initiate service restoration by mail or drop box must contact Prince William Water for prompt attention.
• For assistance, customers can contact:
  • Emergency Dispatch Office at 703-335-7990: weekends, holidays, or after normal business hours.
  • Customer Service Department at 703-335-7950: Monday through Friday 8 a.m.-5 p.m., or the
• In order to prevent potential flooding when service is restored, it is the customer’s responsibility to ensure that all faucets are in the off position and other fixtures are in proper working condition.