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All new accounts, or existing accounts transferring service to another location, are charged an Application Fee. This fee helps us recover administrative costs associated with establishing or transferring an account. The Application Fee appears on the first month's bill.

No, technicians are not equipped to accept payment. For a full list of payment options, visit our 'Payment Options' page. 

There are multiple options for payment locations. Visit our 'Payment Options' page to find out more. 

There are multiple options for making a bill payment. Visit our 'Payment Options' page to find out more. 

Rates and fees are based on the actual cost of the service provided. Because of this, Prince William Water cannot absorb the cost of transaction charges. Prince William Water receives no payment for the vendor's non-refundable administrative fee.

Inclement weather or other situations can make it difficult to read a meter. In these cases, we will estimate your bill based on previous consumption history. When the next meter reading occurs, you may receive a higher or lower bill to balance total consumption during the two billing cycles.

Meters are read and billed every month, and bills are due within 24 days of the bill date. 

1. Check your premises for leaks or running toilets.  
2. If you can't find the cause of increased water usage, call Customer Service at (703) 335-7950. Our representatives can arrange for a technician to visit your property and help identify potential causes.

Water that has been sitting in lines can have air or sediment in it. We recommend running cold water from a tap on the highest floor of your home for five to 10 minutes. If the tap continues to sputter or the water remains cloudy, call our Emergency Dispatch Office at (703) 335-7990. 

Signs on or near a road include: Flowing or standing water in unusual places, sinkholes or potholes, or large, unexplained cracks in asphalt or pavement. 
Signs in your home include: Low or no water pressure, discolored or cloudy tap water, or gurgling or groaning sounds in your plumbing.