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A sewer cleanout is a pipe with a cap (generally located near a customer’s property line) that provides access to a sewer line so that blockages can be inspected and removed. 

If your cleanout is missing a cap, call (703) 335-7990 and we will replace it as a courtesy service.

Some Prince William Water employees are considered essential personnel, including employees who are on-call for weekends and evenings. On-call employees take marked Prince William Water vehicles home so that they may respond more quickly to water and sewer emergencies. 

Some employees take marked Prince William Water vehicles home so that they can respond quickly to water and sewer emergencies. Be assured these vehicles are used only for official purposes to protect the health and safety of our community and the environment.

No. However, please make sure that the main valve and all water fixtures are in the off position before your water is turned on. 

Please do not turn a meter back on. Meters are Prince William Water property, and tampering with them is prohibited. 

When the water is turned on, a Prince William Water technician must get an accurate meter reading to establish the baseline for future billing.

The Virginia Code requires that property owners are notified when tenants begin water service at their property.  The Code also requires that the owner give written permission for tenants to have water service at their property, and an Owner Authorization Form meets this requirement.

In order to treat all customers fairly, property owners in unserved areas of Prince William County who want to connect to the system must pay the cost to extend distribution or collection lines from existing Prince William Water mains to their property as well as the applicable Availability Fees.

While we cannot guarantee a restoration time, our goal is to have all service restorations completed the same day by 10 p.m. Certain factors like the number of restorations, timing of requests and field emergencies can affect restoration timing.

Our electronic bill pay vendor uses Industry Standard Security Protocols to protect your information. You will also see a security icon in your web browser. You can click on the lock icon in the browser and select "View Certificate" or "Certificate Information" to see the security certificate. 

There is no charge for a temporary disconnection. However, normal monthly service charges will continue to be billed to your account and should be paid by the due date.