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To prevent algae and bacterial growth in pools, it is important that pool owners maintain the same chlorine level in water treated with free chlorine or chloramines. Pool supply stores can provide more information and guidance about chlorinating pools.

No, customers must take precautions to remove or neutralize chloramines and free chlorine in water used in fish tanks and ponds.

Water must be treated to remove free chlorine and chloramines before use in dialysis. We notify all centers in our service area about the conversion to free chlorine each year before switching the disinfectant from chloramines. 

Dialysis patients can safely drink water treated with either free chlorine or chloramines.

To remove chlorine smell and taste from tap water, fill a pitcher with water and leave it uncovered on your counter or in your refrigerator. Within a couple of hours, the chlorine will dissipate. 

Every spring, the City of Manassas and Fairfax Water, the drinking water suppliers to Prince William Water, temporarily switch from using chloramines as the main disinfectant in their water treatment process to free chlorine. According to our water suppliers, this short-term change is a best practice for the drinking water industry and makes it easier to implement a flushing program for the distribution system.

Free chlorine is also used to disinfect drinking water, but it is a stronger disinfectant than chloramines.

Chloramines are a disinfectant used in drinking water to remove bacteria and viruses. 

We maintain a limited number of existing grinder pumps by individual contract. If your residence contains a Prince William Water grinder pump, you will notice a service fee included on your monthly bill.  

If you are having any issues with the device, call (703) 335-7990 to request assistance.

If your monthly bill has a noticeable increase in consumption for which you can’t account for, you should:

• Check your premises for leaks. Remember that you as the customer are responsible for all water passing through the water meter, so repairing leaks on your side of the meter will save you from paying for water you may not be using. A common internal leak that can lead to a higher-than normal bill is a leaking toilet.  To detect if a toilet is leaking, you can add a few drops of food coloring or dye tablets to the tank behind the commode. Let it sit for 3 hours. If you see colored water in the commode or the water in the tank is now clear, this is an indication that you have a toilet leak.  
• Check all faucets, showers, outdoor spigots, and irrigation heads for possible leaks.  
• If you are unable to locate the cause of increased water usage, please call one of our Customer Service Representatives who will arrange for a service technician to visit your property and assist you in identifying potential causes. You can call Monday-Friday, 8 a.m.-5 p.m. at (703) 335-7950. 

An Authorized User previously established on the account can request a loved one’s account to be closed. If an Authorized User is not listed on the account, we require appropriate documentation that the person making the request is Authorized to act (typically a death certificate and Will or Executor-related documents).