Search Results

• To change your account information, please log in to your account.  
• You can change any of your personal information under the "My Profile" tab. 
• You can also contact Customer Service at (703) 335-7950 or CustomerService@pwwater.org 

• To report a potential water main break during normal business hours, Monday-Friday, 8 a.m.-5 p.m., call Customer Service at (703) 335-7950. 
• To report a break during weekends and evenings, call Emergency Dispatch at (703) 335-7990. 
• Thanks for looking out for us!

You can view your current bill by logging on to your account at www.princewilliamwater.org. You may also call Customer Service at (703) 335-7950, Monday-Friday, 8 a.m.-5 p.m. 

Contact Customer Service at (703) 335-7950 Monday-Friday from 8 a.m.-5 p.m., or email customerservice@pwwater.org, to discuss an extension. Please allow two (2) business days for email inquiries. 

If you didn't receive a bill, please do one of the following: 

1. Call Customer Service at (703) 335-7950, Monday-Friday, 8 a.m.-5 p.m. 
2. Email your request to CustomerService@pwwater.org. 

Do one of the following 2 business days before your move:

1. Call Customer Service at (703) 335-7950
2. Log in to your account, click on Requests/Updates, then click on Transfer Service 
3. Visit our business office located at 4 County Complex Court in Woodbridge, Monday-Friday, 8 a.m.-5 p.m.  

Do one of the following 2 business days before your move:

1. Call Customer Service at (703) 335-7950
2. Log in to your account, click on Requests/Updates, then click on Stop Service/Move Out. 
3. Visit our business office located at 4 County Complex Court in Woodbridge, Monday-Friday, 8 a.m.-5 p.m.  

Here are a few recommendations if your water is off: 

1. First, check to make sure your bill has been paid. 
2. Call Customer Service at (703) 335-7950, Monday-Friday, 8 a.m.-5 p.m. 
3. Outside of business hours, call Emergency Dispatch at (703) 335-7990. 

Please call Customer Service at (703) 335-7950, Monday-Friday, 8 a.m.-5 p.m. Outside of business hours, call Emergency Dispatch at (703) 335-7990.

Yes, we can check your water pressure. You can call Customer Service at (703) 335-7950 during normal business hours, Monday-Friday, 8 a.m.-5 p.m. or call Emergency Dispatch at (703) 335-7990 after hours to arrange for a service technician to visit your home.