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    Graphic: cartoon water drops holding a textbook and a beaker with the logo h2gokids
    Introducing H2Go Kids
    Students of all ages can explore and discover activities with our friends, Drip and Drop. Drip's activities are for Kindergarten to Grade 3 and Drop's activities are for Grades 4 to 6.
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Get answers to your water and service questions

Emergency Dispatch

Please call our Emergency Dispatch to report problems such as water main breaks and service outages.
(703) 335-7990

Customer Service

Talk to a representative for a range of services Monday-Friday, 8 a.m.-5 p.m.
(703) 335-7950
  • Report a Problem
  • Contact Us
  • Developer Resources
  • Join Our Team

My Account

  • Customer Login
  • Pay My Bill
  • One-Time Payment
  • Start Service
  • Stop Service
  • Financial Assistance
  • Contact Us

New customer?

  • Create online account
  • Sign up for new service
Home

Main Menu

Main navigation

    • How to...
      • Pay My Bill
      • Report a Problem
      • Start Service
      • Stop Service
      • Learn About Water Quality
      • Submit a FOIA Request
    • Residential Customers
      • Payment Portal
      • Customer Newsletter
      • Account Information
      • Owner Authorization
      • Prevention
      • Customer Satisfaction Survey
      • Frequently Asked Questions
      • Imagine a Day Without Water
      • Prince William Water Mobile App
    • Commercial Customers
      • Payment Portal
      • Hydrant Meter Program
      • Backflow Prevention Program
      • Fats, Oils & Grease (FOG) Program
      • Wise Water Use Tips for Commercial Customers

    Our Customers

    Helpful resources and information for our customers, including billing and payment options, our Customer Satisfaction Survey, and wise water use tips.

    Explore Our Customers
    Customer Handbook 2025
    Customer Handbook
    Information about rates, fees, rules and regulations for customers.
    • Water Quality
      • Reports
      • Safe Drinking Water
      • PFAS & Drinking Water
      • Water Treatment Facilities
      • Investing in Clean Water
      • Water Quality FAQs
      • Regulatory Affairs
      • Annual Distribution System Flushing Program
    • Testing
      • Well Water Testing
      • Existing Customer Testing
    • Preparedness
      • Types of Water Emergencies
      • Water Main Breaks
      • Boil Water Advisories
      • Water Pressure Issues
      • Sanitary Sewer Overflows
    • Water Reclamation
      • Water Reclamation Facilities
      • Water Reclamation Process
      • Facility Odor Concerns
    • Sustainability

    Our Water

    Dedicated to providing information about our water supply, quality, and testing services.

    Explore Our Water
    H2O Quality Lab
    The H2O Quality Laboratory focuses on supplying water quality testing.
    • Capital Projects
      • Highlighted Projects
      • Completed Projects
      • Interactive Project Map
      • Long-Range Planning
    • Events
      • Special Events
      • Board Meetings
      • Water Art Invitational
      • Trick or Treatment
    • Learning
      • Tours
      • Water Academy
      • Educational Videos
      • Learning Library
    • Community Engagement
      • Community Presentation Request
      • Classroom Outreach
      • AquaVan and Water Bottle Requests

    Our Community

    Information about our initiatives, community partnerships, and ways we support and engage with our communities.

    Explore Our Community
    Graphic: cartoon water drops holding a textbook and a beaker with the logo h2gokids
    Introducing H2Go Kids
    Students of all ages can explore and discover activities with our friends, Drip and Drop. Drip's activities are for Kindergarten to Grade 3 and Drop's activities are for Grades 4 to 6.
    • Developers
      • Development Contacts
      • Developer Rates & Fees
      • General Development Information
      • Requests, Permits & Forms
      • Easements, Agreements & Bond Documents
      • Policy & Process Center
      • Utility Standards Manual
      • Utility Data Request
      • Hydrant Flow Testing
      • Engineering Reference Materials
      • PWC Government Development Services ePortal
    • Vendors
      • Vendor Resources
      • Solicitations
      • Vendor Registration Form
      • Supplier Diversity Program

    Do Business With Us

    Find information and resources related to development, construction and procurement.

    Explore Do Business With Us
    Sign Up For Developer Updates
    Sign up to receive emails about updates made to the Prince William Water's Utility Standards Manual and other policies relevant to developers.
    • We're Now Prince William Water
    • Financial Reports
    • Mission & Vision
    • Strategic Plan
    • Leadership
      • Board of Directors
      • Board Meeting Minutes
      • Board Meeting Agendas
      • Executive Management
    • Recognition
    • Press Releases
      • In the News
    • Contact Us

    About Us

    Our organization, our mission and values, and our commitment to providing clean and safe water to our community

    Explore About Us
    Join our team
    We offer a dynamic and challenging work environment focused on providing the highest quality water supply to our customers, and we are always looking for talented individuals to join our team.

Search

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Prince William Water Employee Videos

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How Prince William Water “Recycles” Water

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Stay connected with news, events, email updates, social media, and more...

Fix a leak week graphic about fixing a toilet flapper

Featured Social Media Post

Today starts Fix a Leak Week! Homes often have slight leaks that homeowners may not be aware of. These leaks can be slow enough to not easily detect but still lead to thousands of gallons of water lost over time. Fix a Leak Week is all about finding these leaks and repairing them to save money.

Did you know that your toilet flapper should be replaced every 5 years? Worn out toilet flappers are a common culprit for leaks. Take a photo of yours and find a replacement at the local hardware store. It's an easy fix and the savings will add up!

For other information about leaks visit: https://buff.ly/wkbKo2p

#PrinceWilliamWater #FixALeakWeek #VAWWA #WaterWise #WaterIndustry

More from Prince William Water
2025 Water Art Invitational Winning piece: A girl tends to flowers in a field with a watering can.

Recent News

Celebrating Artistic Talent at the 2025 Water Art Invitational Award Ceremony

See More Updates

H2Go Kids

Mazes, experiments, writing prompts, and more water themed activities for kids of all ages featuring Drip and Drop.

Learn with Drip and Drop

Get News & Alerts by email

Our newsletter includes upcoming events, water safety tips, and important updates about our services. We also alert customers about water supply or quality, so you can stay informed and take any necessary precautions.

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Upcoming Events

Mar 19, 2025
2025 Water Academy Registration
Prince William Water
Apr 10, 2025
Board of Directors - Audit Committee Meeting
Prince William Water
Apr 10, 2025
Board of Directors Meeting
Prince William Water
View All Events

Emergency Dispatch

Please call our Emergency Dispatch to report problems such as water main breaks and service outages.
(703) 335-7990

Customer Service

Talk to a representative for a range of services Monday-Friday, 8 a.m.-5 p.m.
(703) 335-7950

Connect with us

We welcome your feedback and questions, so feel free to send us a message or tweet at us.

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  • X, formerly known as Twitter
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Customers

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