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Do existing customers, taxpayers or the County government subsidize new water infrastructure to support development and growth?

Updated
5/21/2025
| FAQ

No, existing customers do not subsidize new customers and growth. Additionally, Prince William Water does not receive Prince William County tax dollars. Prince William Water policy requires that “growth pays for growth,” meaning that developers pay the cost for new water and wastewater capacity and the infrastructure needed to support new development. This is detailed in the Prince William Water Service Connection Policy and the Development Review Process and System Improvement Policy.  
 

How do I report a missing, broken or loose manhole cover or meter lid?

Updated
5/20/2025
| FAQ

To report an issue with a manhole, including tampering, please call (703) 335-7950, Monday-Friday, 8 a.m.-5 p.m.

To report an issue outside normal business hours, please call Emergency Dispatch at (703) 335-7990. 

Thanks for your help in maintaining our infrastructure!