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How do I report a missing, broken or loose manhole cover or meter lid?

Updated
5/20/2025
| FAQ

To report an issue with a manhole, including tampering, please call (703) 335-7950, Monday-Friday, 8 a.m.-5 p.m.

To report an issue outside normal business hours, please call Emergency Dispatch at (703) 335-7990. 

Thanks for your help in maintaining our infrastructure!

How do I get my water turned on if I’m a new customer?

Updated
5/20/2025
| FAQ
  1. Call Customer Service at (703) 335-7950, Monday-Friday, 8 a.m.-5 p.m. Or, visit www.princewilliamwater.org and click on Start or Stop Service.
  2. Visit our business office at 4 County Complex Court in Woodbridge, Monday- Friday, 8 a.m.-5 p.m.