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Do one of the following 2 business days before your move:

1. Call Customer Service at (703) 335-7950
2. Log in to your account, click on Requests/Updates, then click on Transfer Service 
3. Visit our business office located at 4 County Complex Court in Woodbridge, Monday-Friday, 8 a.m.-5 p.m.  

Do one of the following 2 business days before your move:

1. Call Customer Service at (703) 335-7950
2. Log in to your account, click on Requests/Updates, then click on Stop Service/Move Out. 
3. Visit our business office located at 4 County Complex Court in Woodbridge, Monday-Friday, 8 a.m.-5 p.m.  

Here are a few recommendations if your water is off: 

1. First, check to make sure your bill has been paid. 
2. Call Customer Service at (703) 335-7950, Monday-Friday, 8 a.m.-5 p.m. 
3. Outside of business hours, call Emergency Dispatch at (703) 335-7990. 

Please call Customer Service at (703) 335-7950, Monday-Friday, 8 a.m.-5 p.m. Outside of business hours, call Emergency Dispatch at (703) 335-7990.

Yes, we can check your water pressure. You can call Customer Service at (703) 335-7950 during normal business hours, Monday-Friday, 8 a.m.-5 p.m. or call Emergency Dispatch at (703) 335-7990 after hours to arrange for a service technician to visit your home. 

Yes, Prince William Water staff can visit your property to check your meter for leaks. 

If you think your meter has a leak, contact Customer Service at (703) 335-7950, Monday-Friday, 8 a.m.-5 p.m. to schedule a visit.

No, existing customers do not subsidize new customers and growth. Additionally, Prince William Water does not receive Prince William County tax dollars. Prince William Water policy requires that “growth pays for growth,” meaning that developers pay the cost for new water and wastewater capacity and the infrastructure needed to support new development. This is detailed in the Prince William Water Service Connection Policy and the Development Review Process and System Improvement Policy.