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You can submit a Freedom of Information Act (FOIA) request by filling out the FOIA Request Form and submitting it foia_requests@pwwater.org. 

No, we currently do not offer budget billing.

Yes, Prince William Water accepts partial payments. Payments are applied to the oldest charges first. To avoid collection or possible service disruption, please ensure that your bill is paid in full within 30 days.

Boiling the water kills microorganisms such as bacteria, viruses, or protozoans that can cause disease. Boiling makes the tap water microbiologically safe.

You may be asked to boil your tap water during an emergency:

• If tests show that harmful microorganisms could be present in the water,
• If the water pressure drops due to equipment failure or power outages,
• Because of water main breaks or repairs,
• If the water source has been flooded, or
• During other situations that warrant special action to protect consumers’ health.