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Call 811 or visit the Virginia 811 (formerly Miss Utility) website before you dig or excavate. They will dispatch Prince William Water to locate lines and connections from the water or sewer main through the water meter box.  

Lines and connections on private property are the responsibility of the property owner.  

Please call 811 or submit a Locate Request at the Virginia 811 (formerly Miss Utility) website at least 72 hours before digging. 

Here are a few video tutorials.

• How to Find Out if You Have a Lead Water Service Line (New York State Department of Health)
• Locating and Determining What Your Home's Water Service Line is Made Of (City of HIgland Park, Illinois)
• How to Check Your Water Pipes for Lead (Cleveland Water)

You can submit a Freedom of Information Act (FOIA) request by filling out the FOIA Request Form and submitting it foia_requests@pwwater.org. 

No, we currently do not offer budget billing.

Yes, Prince William Water accepts partial payments. Payments are applied to the oldest charges first. To avoid collection or possible service disruption, please ensure that your bill is paid in full within 30 days.

Boiling the water kills microorganisms such as bacteria, viruses, or protozoans that can cause disease. Boiling makes the tap water microbiologically safe.

You may be asked to boil your tap water during an emergency:

• If tests show that harmful microorganisms could be present in the water,
• If the water pressure drops due to equipment failure or power outages,
• Because of water main breaks or repairs,
• If the water source has been flooded, or
• During other situations that warrant special action to protect consumers’ health.