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Residential Customers FAQ

Updated
5/8/2025
| Page

How do I report a potential water main break?

Updated
5/21/2025
| FAQ
  • To report a potential water main break during normal business hours, Monday-Friday, 8 a.m.-5 p.m., call Customer Service at (703) 335-7950. 
  • To report a break during weekends and evenings, call Emergency Dispatch at (703) 335-7990. 
  • Thanks for looking out for us!

My water is off and I don’t know why. What should I do?

Updated
5/21/2025
| FAQ

Here are a few recommendations if your water is off: 

  1. First, check to make sure your bill has been paid. 
  2. Call Customer Service at (703) 335-7950, Monday-Friday, 8 a.m.-5 p.m. 
  3. Outside of business hours, call Emergency Dispatch at (703) 335-7990. 

How do I report a missing, broken or loose manhole cover or meter lid?

Updated
5/20/2025
| FAQ

To report an issue with a manhole, including tampering, please call (703) 335-7950, Monday-Friday, 8 a.m.-5 p.m.

To report an issue outside normal business hours, please call Emergency Dispatch at (703) 335-7990. 

Thanks for your help in maintaining our infrastructure!

How to...

Updated
7/11/2024
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