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Do I need to register to pay a bill?

| FAQ

Registration is not required for a one-time payment option. Just enter your payment information each time you pay your bill. By registering, you can access your payment history, receive notifications and avoid entering your information each time.  

What is Invoice Cloud?

| FAQ

Invoice Cloud is a web-based, electronic invoice payment company. We have partnered with Invoice Cloud to provide convenient, online payment services. Through Invoice Cloud, you can choose to receive your bill electronically and pay online, which helps the environment and reduces clutter.  

How can I donate to the Temporary Assistance Program (TAP)?

| FAQ

Both Prince William Water customers and non-customers may donate to TAP:

  • One-time donation: Customers and non-customers may make a one-time TAP donation by filling out the One-Time TAP Donation Form. Customers may add the one-time donation to their monthly bill by providing their account number on the form, while non-customers will need to send a check to Prince William Water.
  • Recurring monthly donation: Prince William Water customers may make recurring monthly donations. You may "round up" your monthly bill to the nearest dollar or add a recurring donation of $5, $10, $15, or $20 to your monthly bill. An account number is required for recurring monthly donations. Please fill out the Recurring TAP Donation Form to make a recurring donation.

You may also donate by contacting our Customer Service Department by calling (703) 335-7950 or emailing CustomerService@pwwater.org.

Contributions in any amount are appreciated and will provide critical support to TAP. Prince William Water absorbs all administrative costs of the program, so donors can be assured that 100% of their contributions are going towards helping their neighbors in need.

All donations made to TAP are tax-deductible, in accordance with Internal Revenue Service regulations. Donors should consult a tax advisor with questions regarding their allowable deductions. Customers who elect to make recurring contributions to TAP can track their year-to-date donation amounts on their monthly bills and may opt out of the program at any time.