Temporary Assistance Program (TAP)

How can I donate to TAP?

Both Prince William Water customers and non-customers may donate to TAP:

• One-time donation: Customers and non-customers may make a one-time TAP donation by filling out the One-Time TAP Donation Form. Customers may add the one-time donation to their monthly bill by providing their account number on the form, while non-customers will need to send a check to Prince William Water.
• Recurring monthly donation: Prince William Water customers may make recurring monthly donations. You may "round up" your monthly bill to the nearest dollar or add a recurring donation of $5, $10, $15, or $20 to your monthly bill. An account number is required for recurring monthly donations. Please fill out the Recurring TAP Donation Form to make a recurring donation.

You may also donate by contacting our Customer Service Department by calling (703) 335-7950 or emailing CustomerService@pwwater.org. For individuals donating to TAP from retirement accounts, please contact Customer Service to obtain Prince William Water’s Federal Tax identification Number. 

Contributions in any amount are appreciated and will provide critical support to TAP. Prince William Water absorbs all administrative costs of the program, so donors can be assured that 100% of their contributions are going towards helping their neighbors in need.

All donations made to TAP are tax-deductible, in accordance with Internal Revenue Service regulations. Donors should consult a tax advisor with questions regarding their allowable deductions. Customers who elect to make recurring contributions to TAP can track their year-to-date donation amounts on their monthly bills and may opt out of the program at any time.

How can I apply for assistance from TAP?

Prince William Water customers seeking assistance from ACTS and SERVE in order to pay their water and sewer bills must meet the following minimum criteria:

• The applicant must be a residential customer with a documented past due balance.
• The applicant must be Prince William Water account holder.
• The applicant must meet any additional criteria required by ACTS or SERVE policies.

TAP Payment Restrictions

• The maximum assistance that can be provided for any one account at any given time is $200.
• TAP funds may not be used towards peak charges, penalties, late fees, or other charges.
• TAP funds may only be used to pay towards a specific Prince William Water account not more than three (3) times each calendar year. TAP funds may be used not sooner than four (4) months since a prior TAP assistance payment. TAP assistance payments are made directly to Prince William Water on the behalf of the customer by ACTS or SERVE.
• Any TAP funds used to pay an advanced payment will be held on the customer account by Prince William Water, and will be applied to the final bill on the account. At that time, any refund of the advanced payment will be paid to the account holder. Prince William Water customers seeking assistance must apply directly to ACTS or SERVE.