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Contact Customer Service at (703) 335-7950 Monday-Friday from 8 a.m.-5 p.m., or email customerservice@pwwater.org, to discuss an extension. Please allow two (2) business days for email inquiries. 

There is a, non-refundable Application Fee for new service requests that will appear on the first month's bill. In addition, tenants must pay an Advance Payment Deposit that is included on the first bill. All Fees are outlined in the Customer Handbook.

Yes, Prince William Water accepts partial payments. Payments are applied to the oldest charges first. To avoid collection or possible service disruption, please ensure that your bill is paid in full within 30 days.

Prince William Water’s average monthly bill is considered affordable or low burden using several affordability metrics.  

The Environmental Protection Agency (EPA) recommends multiple affordability measures and guidelines for water and sewer service. The guidance originally developed by the EPA in relation to median household income states that customers’ bills under 4.0% of median household income are considered affordable.   

To expand upon the view of affordability for households with lower incomes, several additional metrics have been developed over the years, including Lowest Quintile Residential Indicator and the Hours Worked metrics.  

• The Lowest Quintile Residential Indicator approach evaluates a customer bill at the lowest quintile of income instead of median income, with a threshold of under 4% considered affordable.  
• The Hours Worked approach evaluates the number of hours worked at the prevailing minimum wage to pay the typical residential water and sewer bill, with the threshold of under 8 hours worked deemed affordable.  

Based on Prince William Water’s typical household consumption of 5,000 gallons per month, Prince William Water’s proposed monthly water and sewer bills for fiscal years 2025 through 2027 are less than 1% of median household income, under 2% for Lowest Quintile Residential Indicator and under 7.0 hours worked at minimum wage.

The rates that take effect in 2025, 2026 and 2027 continue to reflect Prince William Water’s average monthly bill as affordable and continue to place Prince William Water’s average bill among the lowest in the region. 

Monthly bills include fixed service charges based on your meter size and consumption charges based on your monthly usage. Bills also include trash service for customers in the Yorkshire area who receive trash services through an independent contractor. 

To make recurring or scheduled payments, you will need to register your account online. Scheduled payments issued by electronic check are free. A $2.75 convenience fee is applied to credit or debit card payments.  

Bills are due within 24 days of the bill date. Late payments are assessed a 10% charge.