Emergency Dispatch
Please call our Emergency Dispatch to report problems such as water main breaks and service outages.
Trash Service
Refuse and yard waste services are provided to all residential customers in the Yorkshire Service Area. Customers can opt out of refuse and yard waste services by contacting Customer Service at (703) 335-7950. One trash tote and a recycling bin are provided free of charge to each residence. Residents may contact the service provider for one additional trash tote for a fee of $6 per month. The refuse receptacles are to remain at the property when vacated for the next customer's use. If a receptacle is lost, stolen or damaged, the customer should contact the refuse contractor to request and pay for any replacement receptacle(s).
A Prince William County Government ordinance requires County residents to separate yard waste from all other types of waste. All trash providers operating in the County are required to separately collect yard waste weekly from March 1 to December 31. Please click here for additional information.
Effective with your February 2024 bill, your new monthly base rate for trash and recycling services will increase from $18.50 per month to $25.50 per month. The increase is primarily due to a new Prince William County landfill fee and increasing operating costs. Effective January 1, 2024, waste haulers and commercial users disposing of regular refuse will be charged $40/ton at the Prince William County Landfill. Please click here for additional information.
Refuse service is provided by Patriot Disposal, Inc.
For Questions
For service-related questions or concerns, please contact Patriot Disposal, Inc. at (703) 257-7100 or by email at customerservice@patriotdisposalservices.com.
For any billing questions, please contact Prince William Water's Customer Service Department at (703) 335-7950, by email at CustomerService@pwwater.org, or through our website at www.princewilliamwater.org.
Pick Up Days
Items must be ready for pick up at 6 a.m.
Rules and Regulations Governing the Removal of Trash
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All trash must be placed in the trash can and placed on the curb by 6 a.m. There is a six-bag limit per pick up and a 35-pound weight restriction. Our discretion will be used to determine weight. Fireplace ashes are the responsibility of the customer to ensure they are safe for pick up.
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Recycling pick up items include: #1 and #2 plastics, aluminum and steel cans, newspapers (bundled and tied or placed in a paper bag), and cardboard boxes (example: cereal or cracker boxes).
Items must be rinsed. Items with food left in them will not be accepted. Contaminated items or items not prepared for pick up will be left. Please keep bins clean.
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All yard waste must be separate from regular trash for disposal and must be placed in compostable paper yard waste bags (available at most home improvement stores) or loose in a personal container labeled “Yard Waste.” Plastic bags may not be used for yard waste. Sticks and branches may be bundled and tied. Labels are available at the Prince William County Landfill and the Balls Ford Road Compost Facility; self-made labels are also acceptable.
Christmas Trees will be collected the first two full weeks of January as a part of the yard waste collection program.
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Bulk items may include: Indoor household furniture such as chairs, tables, dressers, sofas, loveseats, desks, entertainment stands, book shelves, lamps, TV's up to 32 inches, microwave ovens, water heaters, small metal parts from wrecked cars (except motor blocks, transmissions, rear end housings, springs, frames, fenders, doors and hoods).
Refrigerators, freezers, and window air conditioners will be picked up provided that refrigerants are removed by a certified technician and the doors are removed. You must call the office 24 hours in advance to arrange for bulk item pick up and all items must be placed in front of the residence. No items placed in common areas will be picked up.
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Rocks, sod, dirt, bricks, cinder blocks, wood decking material, iron, plate glass, paint or any hazardous materials (paint, pesticides, oil, gas, antifreeze, corrosive chemicals, ammunition, etc.). No remodeling debris (items attached in any way to the home) will be accepted and includes but is not limited to wallboard, drywall, Iumber from decks, or roofing shingles, rugs, carpet, carpet padding, tile, sinks, tubs, kitchen cabinets, bathroom vanity or cabinets, hot tubs, saunas, chain link or wooden fencing, sheds, siding, windows, doors, paneling, outdoor furniture or playsets etc. If you have any questions of how to dispose certain items, please call (703) 257-7100.
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If the trash tote or recycle bin is lost, stolen or destroyed, the customer will be responsible for the replacement fee. This fee will not exceed $100 for the tote or $9.00 for the recycle bin. There are no exceptions.