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FOG stands for Fats, Oils and Grease, all of which can severely damage your sanitary sewer system. FOG includes animal and vegetable fats, as well as oils used to cook and prepare food. When poured down the drain, FOG can cause problems in sanitary sewer pipes and sewer laterals. Grease buildup in pipes can cause major damage to pipes and lead to sewage back-ups in your business

General guidelines for classification of waters are as follows: 0 to 17 mg/L as calcium carbonate is classified as soft; 17.1-60 mg/L as slightly hard; 61 to 120 mg/L as moderately hard; 121 to 180 mg/L as hard; and more than 180 mg/L as very hard.  

Our water is moderately hard in the East and West Systems and hard in Bull Run Mountain/Evergreen. For more information, visit our 'Water Hardness Information' page. 

1. Call Customer Service at (703) 335-7950. Be sure to have your account number on hand.
2. You can log in to your online account or create an online account here to view your balance.

Certified laboratories that analyze for lead are available and can be found on the Virginia Division of Consolidated Services website or by calling 804-225-4949, TTY 711. 

Information about lead is also available on the below websites. Additional information is available from the EPA’s Safe Drinking Water Hotline at 1-800-426-4791; TTY 711 Monday through Friday 10 a.m. to 4 p.m. EST.