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Do you require a deposit to start water service?

| FAQ

There is a, non-refundable Application Fee for new service requests that will appear on the first month's bill. In addition, tenants must pay an Advance Payment Deposit that is included on the first bill. All Fees are outlined in the Customer Handbook.

What services do residential customers pay for on a monthly bill from Prince William Water?

| FAQ

Monthly bills include fixed service charges based on your meter size and consumption charges based on your monthly usage. Bills also include trash service for customers in the Yorkshire area who receive trash services through an independent contractor. 

I have a sump pump. Whose responsibility is to maintain it?

| FAQ

The Property Owner is responsible for any repairs or replacements of Sump Pumps. 

We can assist the Property Owner with investigating an issue with a sump pump that was installed by Prince William Water. For more information please see the Customer Handbook.

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