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Emergency Dispatch

Please call our Emergency Dispatch to report problems such as water main breaks and service outages.
(703) 335-7990

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Talk to a representative for a range of services Monday-Friday, 8 a.m.-5 p.m.
(703) 335-7950
  • Report a Problem
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  • Customer Login
  • Pay My Bill
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Home

Main Menu

Main navigation

    • How to...
      • Pay My Bill
      • Report a Problem
      • Start Service
      • Stop Service
      • Learn About Water Quality
      • Submit a FOIA Request
    • Residential Customers
      • Payment Portal
      • Customer Newsletter
      • Account Information
      • Owner Authorization
      • Prevention
      • Customer Satisfaction Survey
      • Frequently Asked Questions
      • Imagine a Day Without Water
    • Commercial Customers
      • Payment Portal
      • Hydrant Meter Program
      • Backflow Prevention Program
      • Fats, Oils & Grease (FOG) Program
      • Wise Water Use Tips for Commercial Customers

    Our Customers

    Helpful resources and information for our customers, including billing and payment options, our Customer Satisfaction Survey, and wise water use tips.

    Explore Our Customers
    2024 Customer Handbook Cover
    Customer Handbook
    Information about rates, fees, rules and regulations for customers.
    • Water Quality
      • Reports
      • Safe Drinking Water
      • PFAS & Drinking Water
      • Water Treatment Facilities
      • Investing in Clean Water
      • Water Quality FAQs
      • Regulatory Affairs
    • Testing
      • Well Water Testing
      • Existing Customer Testing
    • Preparedness
      • Types of Water Emergencies
      • Water Main Breaks
      • Boil Water Advisories
      • Water Pressure Issues
      • Sanitary Sewer Overflows
    • Water Reclamation
      • Water Reclamation Facilities
      • Water Reclamation Process
      • Facility Odor Concerns
    • Sustainability

    Our Water

    Dedicated to providing information about our water supply, quality, and testing services.

    Explore Our Water
    H2O Quality Lab
    The H2O Quality Laboratory focuses on supplying water quality testing.
    • Capital Projects
      • Highlighted Projects
      • Completed Projects
      • Interactive Project Map
      • Long-Range Planning
    • Events
      • Special Events
      • Board Meetings
    • Learning
      • Tours
      • Water Academy
      • Educational Videos
      • Learning Library
    • Community Outreach
      • Community Presentation Request
      • Classroom Outreach
      • Trick or Treatment
      • Water Art Invitational
      • AquaVan and Water Bottle Requests

    Our Community

    Information about our initiatives, community partnerships, and ways we support and engage with our communities.

    Explore Our Community
    Graphic: cartoon water drops holding a textbook and a beaker with the logo h2gokids
    Introducing H2Go Kids
    Students of all ages can explore and discover activities with our friends, Drip and Drop. Drip's activities are for Kindergarten to Grade 3 and Drop's activities are for Grades 4 to 6.
    • Developers
      • Development Contacts
      • Developer Rates & Fees
      • General Development Information
      • Requests, Permits & Forms
      • Easements, Agreements & Bond Documents
      • Policy & Process Center
      • Utility Standards Manual
      • Utility Data Request
      • Hydrant Flow Testing
      • Engineering Reference Materials
      • PWC Development Services ePortal
    • Vendors
      • Vendor Resources
      • Solicitations
      • Vendor Registration Form
      • Supplier Diversity Program

    Do Business With Us

    Find information and resources related to development, construction and procurement.

    Learn More
    Sign Up For Developer Updates
    Sign up to receive emails about updates made to the Prince William Water's Utility Standards Manual and other policies relevant to developers.
    • We're Now Prince William Water
    • Financial Reports
    • Mission & Vision
    • Strategic Plan
    • Leadership
      • Board of Directors
      • Board Meeting Minutes
      • Board Meeting Agendas
      • Executive Management
    • Recognition
    • Press Releases
      • In the News
    • Contact Us

    About Us

    Our organization, our mission and values, and our commitment to providing clean and safe water to our community

    Explore About Us
    Join our team
    We offer a dynamic and challenging work environment focused on providing the highest quality water supply to our customers, and we are always looking for talented individuals to join our team.

Search

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October Board of Directors Meeting

Photo: a board room with a water drop logo and Prince William Water signage on the wall.
Board Meeting
Thursday October 10, 2024 4:00 PM

4 County Complex Ct., Woodbridge, VA 20191

Prince William Water

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What's on Tap at Prince William Water

Stay connected with news, events, email updates, social media, and more...

Individuals standing in front of full boxes of toys for Toys for Tots

Featured Social Media Post

The holiday spirit is alive and well at Prince William Water!

We're proud to have been a drop-off location for the Marine Corps Toys for Tots program again this year. Thanks to your generosity, we've collected four boxes brimming with new toys and books, ready to bring joy to children in need this holiday season.

Special shout-out to Field Services Manager Arthur Brunson and Director of Operations & Maintenance Doug Shoop for leading the charge, and to their teams for gathering all the donations.

Thank you to everyone who contributed—your kindness is spreading holiday cheer to countless children!

More from Prince William Water
Be Salt Smart instructions

Recent News

Be Salt Smart: New Webpage for Tips

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H2Go Kids

Mazes, experiments, writing prompts, and more water themed activities for kids of all ages featuring Drip and Drop.

Learn with Drip and Drop

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Upcoming Events

Oct 07, 2024
Water Art Invitational Classroom Presentations
Prince William Water
Dec 24, 2024
Christmas Eve - Business Office Closed
Prince William Water
Dec 25, 2024
Christmas Day - Business Office Closed
Prince William Water
View All Events

Emergency Dispatch

Please call our Emergency Dispatch to report problems such as water main breaks and service outages.
(703) 335-7990

Customer Service

Talk to a representative for a range of services Monday-Friday, 8 a.m.-5 p.m.
(703) 335-7950

Connect with us

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