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Emergency Dispatch

Please call our Emergency Dispatch to report problems such as water main breaks and service outages.
(703) 335-7990

Customer Service

Talk to a representative for a range of services Monday-Friday, 8 a.m.-5 p.m.
(703) 335-7950
  • Report a Problem
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My Account

  • Customer Login
  • Pay My Bill
  • One-Time Payment
  • Start Service
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  • Financial Assistance
  • Contact Us

New customer?

  • Create online account
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Home

Main Menu

Main navigation

    • How to...
      • Pay My Bill
      • Report a Problem
      • Start Service
      • Stop Service
      • Learn About Water Quality
      • Submit a FOIA Request
    • Residential Customers
      • Payment Portal
      • Customer Newsletter
      • Account Information
      • Owner Authorization
      • Prevention
      • Customer Satisfaction Survey
      • Frequently Asked Questions
      • Imagine a Day Without Water
    • Commercial Customers
      • Payment Portal
      • Hydrant Meter Program
      • Backflow Prevention Program
      • Fats, Oils & Grease (FOG) Program
      • Wise Water Use Tips for Commercial Customers

    Our Customers

    Helpful resources and information for our customers, including billing and payment options, our Customer Satisfaction Survey, and wise water use tips.

    Explore Our Customers
    2024 Customer Handbook Cover
    Customer Handbook
    Information about rates, fees, rules and regulations for customers.
    • Water Quality
      • Reports
      • Safe Drinking Water
      • PFAS & Drinking Water
      • Water Treatment Facilities
      • Investing in Clean Water
      • Water Quality FAQs
      • Regulatory Affairs
    • Testing
      • Well Water Testing
      • Existing Customer Testing
    • Preparedness
      • Types of Water Emergencies
      • Water Main Breaks
      • Boil Water Advisories
      • Water Pressure Issues
      • Sanitary Sewer Overflows
    • Water Reclamation
      • Water Reclamation Facilities
      • Water Reclamation Process
      • Facility Odor Concerns
    • Sustainability

    Our Water

    Dedicated to providing information about our water supply, quality, and testing services.

    Explore Our Water
    H2O Quality Lab
    The H2O Quality Laboratory focuses on supplying water quality testing.
    • Capital Projects
      • Highlighted Projects
      • Completed Projects
      • Interactive Project Map
      • Long-Range Planning
    • Events
      • Special Events
      • Board Meetings
    • Learning
      • Tours
      • Water Academy
      • Educational Videos
      • Learning Library
    • Community Outreach
      • Community Presentation Request
      • Classroom Outreach
      • Trick or Treatment
      • Water Art Invitational
      • AquaVan and Water Bottle Requests

    Our Community

    Information about our initiatives, community partnerships, and ways we support and engage with our communities.

    Explore Our Community
    Graphic: cartoon water drops holding a textbook and a beaker with the logo h2gokids
    Introducing H2Go Kids
    Students of all ages can explore and discover activities with our friends, Drip and Drop. Drip's activities are for Kindergarten to Grade 3 and Drop's activities are for Grades 4 to 6.
    • Developers
      • Development Contacts
      • Developer Rates & Fees
      • General Development Information
      • Requests, Permits & Forms
      • Easements, Agreements & Bond Documents
      • Policy & Process Center
      • Utility Standards Manual
      • Utility Data Request
      • Hydrant Flow Testing
      • Engineering Reference Materials
      • PWC Development Services ePortal
    • Vendors
      • Vendor Resources
      • Solicitations
      • Vendor Registration Form
      • Supplier Diversity Program

    Do Business With Us

    Find information and resources related to development, construction and procurement.

    Learn More
    Sign Up For Developer Updates
    Sign up to receive emails about updates made to the Prince William Water's Utility Standards Manual and other policies relevant to developers.
    • We're Now Prince William Water
    • Financial Reports
    • Mission & Vision
    • Strategic Plan
    • Leadership
      • Board of Directors
      • Board Meeting Minutes
      • Board Meeting Agendas
      • Executive Management
    • Recognition
    • Press Releases
      • In the News
    • Contact Us

    About Us

    Our organization, our mission and values, and our commitment to providing clean and safe water to our community

    Explore About Us
    Join our team
    We offer a dynamic and challenging work environment focused on providing the highest quality water supply to our customers, and we are always looking for talented individuals to join our team.

Search

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Board of Directors' Audit Committee Meeting

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Audit Committee Meeting Agenda

Board Meeting
Thursday November 14, 2024 2:00 PM

4 County Complex Ct., Woodbridge, VA 22192

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Featured Social Media Post

Thank you to our employees who participated in our second stream cleanup on Tuesday! We successfully collected 11 bags of trash, including an unexpected find—a muffler/tailpipe! Your efforts make a real impact on our environment and on Prince William County.

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Prince William Water’s Wastewater Facility Earns 15th Consecutive National Regulatory Compliance Award

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Upcoming Events

Oct 07, 2024
Water Art Invitational Classroom Presentations
Prince William Water
Nov 28, 2024
Thanksgiving - Business Office Closed
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Dec 24, 2024
Christmas - Business Office Closed
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Emergency Dispatch

Please call our Emergency Dispatch to report problems such as water main breaks and service outages.
(703) 335-7990

Customer Service

Talk to a representative for a range of services Monday-Friday, 8 a.m.-5 p.m.
(703) 335-7950

Connect with us

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